Welcome to Shaun Luttin's public notebook. It contains rough, practical notes. The guiding idea is that, despite what marketing tells us, there are no experts at anything. Sharing our half-baked ideas helps everyone. We're all just muddling thru. Find out more about our work at bigfont.ca.

Sleep Problems with Surface Pro 4

Tags: windows-10, surface-pro-4, surface


If I close the type cover and then re-open it, the screen is black, and I cannot wake up the computer. The only way that I can again use the Surface is via the two-button restart technique. See also microsoft.com’s Surface won’t turn on or wake from sleep.

Final Resolution

  • Open a command prompt.
  • Run sfc /scannow.
    • This finds corrupt files and fixes most of them.
    • It won’t fix them all, and that is fine.
  • Restart the computer.
  • For us, this resolved the display problem. Hooray!

Contacting MSFT support

  • Register the Surface Pro 4. I was unable to register it online, because I have the extended warranty. Instead, I needed to contact MSFT.
  • Contact the MSFT Answer Desk. This is a hit-and-miss resource. Keep calling back until reaching someone with a fair amount of experience. The best thing is to request a callback. https://www.microsoft.com/surface/en-ca/support/contact-us. Give each representative about five minutes. If you don’t have good rapport, politely end the call and request another callback. (reference # 132-890-8214)

The two-button restart technique

This was the fix that I used to use each time the screen died.

  • Press and hold the power button for 30 seconds, then release it.
  • Press and hold the volume-up button and the power button at the same time for at least 15 seconds, then release both.
  • Wait 10 seconds.
  • Press and release the power button to turn the Surface back on.

Some actions that did not help

Change the power settings

Control Panel > Power Options > System Settings


Check Windows Update


Other options that we did not require

  • Reset the device.

  • Refresh the device.

It is a relief to have fixed this.